How to Fix “Tap to Play” Not Working on Diablo Immortal

In this guide, we'll explain effective solutions to fix “Tap to Play” not working on Diablo Immortal. By following these steps, you'll be able to enjoy the immersive world of Diablo Immortal without any hindrances.

Diablo Immortal

Diablo Immortal is a mobile action role-playing game (ARPG) set in the dark and gothic fantasy world of Diablo. Developed by Blizzard Entertainment in collaboration with NetEase, it brings the iconic Diablo franchise to mobile devices. In Diablo Immortal, players embark on epic quests, battle hordes of monsters and demons, and uncover the secrets of the Diablo universe.

The game features familiar gameplay mechanics from the Diablo series, including fast-paced combat, character customization, and looting of valuable items. Players choose from a variety of classes, such as Barbarian, Wizard, Monk, Demon Hunter, Crusader, and Necromancer, each with unique abilities and playstyles.

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However, sometimes, users cannot go beyond the “Tap to Play” screen.

Why is “Tap to play” not working on Diablo Immortal?

The “Tap to Play” feature is not working on Diablo Immortal due to these reasons:

  1. Incomplete Installation: If the game was not installed correctly or some files were not properly downloaded during the installation process, it can result in the “Tap to Play” feature not functioning as expected.
  2. Corrupted Game Files: Corruption of game files can occur due to various reasons, such as interrupted downloads, system errors, or malware infections. When game files are corrupted, it can lead to issues with the game's functionality, including the “Tap to Play” feature.
  3. Outdated Game Version: Using an outdated version of Diablo Immortal can lead to compatibility issues with the “Tap to Play” feature. Developers regularly release updates to fix bugs, enhance performance, and introduce new features. Not updating the game to the latest version can result in malfunctions.
  4. Device Compatibility: Certain devices may have compatibility issues with Diablo Immortal, leading to the “Tap to Play” feature not working as intended. This can happen if your device does not meet the minimum system requirements or if there are conflicts with the device's hardware or operating system.
  5. Connectivity Problems: The “Tap to Play” feature relies on a stable internet connection. If you're experiencing connectivity issues or have a weak internet signal, it can prevent the feature from functioning correctly.
  6. Account Verification: Diablo Immortal may require users to verify their accounts, especially on platforms like If your account is not properly verified, it can result in authentication problems, affecting the “Tap to Play” functionality.
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How to Fix “Tap to Play” Not Working on Diablo Immortal

How to Fix "Tap to Play" Not Working on Diablo Immortal

If you experience issues with the “Tap to Play” feature in Diablo Immortal, there are several steps you can take to troubleshoot and resolve the problem. Follow these solutions to fix the “Tap to Play” not working on Diablo Immortal:

1.       Restart Your Device and Reinstall Diablo Immortal

When facing issues with the “Tap to Play” feature in Diablo Immortal, the first step is to completely uninstall the game from your device. This ensures that any conflicting files or settings are removed. After uninstalling, restart your device to refresh its system processes. Once the device is back on, proceed to reinstall Diablo Immortal from a reliable source, such as the official app store for your operating system.

2.       Clear Cache and Data

In some cases, accumulated cache and corrupted data can interfere with the proper functioning of Diablo Immortal. To address this, navigate to your device settings, find the application manager, locate Diablo Immortal, and clear both the cache and data associated with the game. This step ensures a fresh start for the game, minimizing the chances of encountering the “Tap to Play” issue.

3.       Verify Your Email on

If reinstalling the game doesn't resolve the problem, it's time to check your account settings. Open your account and proceed to the account settings section. Here, ensure that your email address is verified. Sometimes, an unverified email can prevent the “Tap to Play” feature from working as intended. By verifying your email, you establish a secure connection between your account and the game, resolving potential authentication issues.

4.       Update Diablo Immortal to the Latest Version

Keeping your games up to date is crucial for a seamless gaming experience. Developers regularly release updates to address bugs, improve performance, and introduce new features. In the case of Diablo Immortal, an outdated version may lead to conflicts with the “Tap to Play” functionality. To update the game, visit the official app store for your device, locate Diablo Immortal, and install any available updates. Once updated, restart your device before launching the game.

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5.       Check for Operating System Updates

Sometimes, compatibility issues between Diablo Immortal and your device's operating system can cause the “Tap to Play” feature to malfunction. To ensure optimal performance, check for any pending operating system updates. These updates often contain bug fixes and improvements that can resolve conflicts between the game and the device. Install any available updates and restart your device before launching Diablo Immortal again.

6.       Contact Support

If all else fails and you're still experiencing issues with the “Tap to Play” feature on Diablo Immortal, don't hesitate to reach out to the game's official support channels. Developers and support staff are dedicated to assisting players with technical problems and can provide personalized solutions to address your specific issue. Visit the official Diablo Immortal website or forums to find contact details for support.

How to Fix "Tap to Play" Not Working on Diablo Immortal


Experiencing technical issues while playing Diablo Immortal, such as the “Tap to Play” feature not working, can be disheartening. However, by following the troubleshooting steps outlined in this guide, you can regain control over your gaming experience.

Remember to restart your device, uninstall and reinstall Diablo Immortal, clear cache and data, verify your email on, update the game and your device's operating system, and, if needed, seek support from the game's official channels.

With these solutions at your disposal, you'll be back to exploring the immersive world of Diablo Immortal in no time.