How to Fix Xbox Cloud Gaming Not Loading

In this guide, we will provide you with step-by-step instructions to fix any issues you may be experiencing with Xbox Cloud Gaming not loading or functioning properly on your chosen platform.

How to Fix Xbox Cloud Gaming Not Loading

Xbox Cloud Gaming, which was formerly known as Project xCloud, has completely transformed the way gamers can enjoy their console games. It provides a level of flexibility and convenience by allowing players to access their games on a variety of devices, such as iPhones, Android phones, PCs and Xbox consoles.

However, it may sometimes encounter difficulties.

Also, See:

Before we get into the troubleshooting process, let's take a moment to recap what Xbox Cloud Gaming offers.

Xbox Cloud Gaming allows you to enjoy high-quality gaming experiences on your existing devices without needing a console. Here are some important points to note:

Xbox Cloud Gaming gives you access to a range of console games across genres. The game collection is constantly growing, ensuring there's something for every gamer. You can play Xbox Cloud Gaming on devices such as iPhones, Android phones, PCs and even Xbox consoles. It's designed to be accessible no matter where you are.

Xbox Cloud Gaming supports controllers. Even touch controls for compatible games. This ensures that you can play in the way that feels most comfortable for you. Connect with a gaming community and enjoy playing with friends and gamers from all over the world. Xbox Cloud Gaming promotes a sense of community and camaraderie.

Now, let's move ahead with the troubleshooting steps to fix the Xbox Cloud Gaming when it's not loading as it should.

RELATED:  How to Fix "Windows cannot access the specified device" in Fortnite

How to Fix Xbox Cloud Gaming Not Loading

Below are the steps to troubleshooting Xbox Cloud Gaming loading issues.

Xbox Cloud Gaming Not Loading

Uninstall and Reinstall the Xbox App (Mobile Devices and PC)

If you're experiencing loading issues on your mobile device or PC, the first step is to uninstall and then reinstall the Xbox app. Follow these steps:

On iPhone/Android:
  1. Tap and hold the Xbox app icon.
  2. Delete the Xbox app.
  3. Open the App Store (iOS) or Google Play Store (Android).
  4. Search for the Xbox app and reinstall it.
On PC:
  1. Search for “Settings” using Windows Search and open it.
  2. Select “Apps” on the left sidebar, followed by “Installed apps”.
  3. Search for “Xbox” and click on the three dots next to it.
  4. Select “Advanced options,” scroll down, and select “Uninstall”.
  5. Reinstall the Xbox app from the Microsoft Store.

Update Your Xbox Console

If you're using an Xbox console and facing loading issues, make sure your console is up to date. Follow these steps:

  1. Press the guide button on your controller.
  2. Navigate to “Profile & system”> “Settings”> “System”.
  3. Select “Updates” and then “Update your console”.

Clear Persistent Storage (Xbox Console)

Clearing persistent storage can resolve loading problems on an Xbox console:

  1. Press the guide button on your controller.
  2. Go to “Profile & system”> “Settings”> “Device & connections”> “Blu-ray”.
  3. Select “Persistent storage” and choose “Clear persistent storage”.
RELATED:  How to Fix Instagram Error Code 6296

Clear Alternate MAC Address (Xbox Console)

Clearing the alternate MAC address can also help:

  1. Press the guide button on your controller.
  2. Go to “Profile & system”> “Settings”> “General”> “Network settings”> “Advanced settings”.
  3. Choose “Alternate MAC address” and select “Clear,” then restart your console.

By following these steps, you can troubleshoot and fix Xbox Cloud Gaming loading issues on various platforms.


Xbox Cloud Gaming is a platform that allows you to enjoy console-quality gaming across devices. Occasionally, you may encounter some issues that interrupt your gaming experience. Not to worry, though! This guide has provided you with steps to resolve any loading issues and get you back to enjoying your gaming sessions in no time.