How to Fix Zelle App Not Working

Are you having issues making payments with the Zelle app? Here, we have explained how to fix the Zelle app not working.

How to Fix Zelle App Not Working

The collaboration of Zelle® with many prominent banks and credit unions in the United States has helped provide simple, fast and secure methods of sending money to your loved ones.

It provides financial services and ensures the swift flow of money across banks and accounts. If your bank or credit union recognizes Zelle, you can easily use the mobile banking app or opt-in for its online banking services.

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The Zelle app will let you send and receive money to and from other Zelle users with access from their financial institutions.

However, some users are currently having issues using the Zelle app. For some, the Zelle app is not working, while it is not loading correctly for others. Whatever the case may be, we have got you covered.

Below, we have explained why the Zelle app is not working and how to fix it.

How to Fix Zelle App Not Working

Why is Zelle App Not Working?

Zelle app not working for you could be for some reasons. These include technical issues in the app, or the server is down.

Also, you may have your network connection turned off, or your device runs on the low data mode. Otherwise, you might have a backlog of outdated cache, or your network has been limited.

This issue can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.


How to Fix “Zelle App Not Working”?

  1. Wait a while

Sometimes, the Zelle app not working might be a technical error or the server is down. In this case, you can only wait till the technical team resolve the issue.

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In many cases, the Zelle team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.

  1. Switch your network

You may have issues loading the Zelle app if you have an unstable network or slow internet access. If you have good internet access and the app refuses to work, it could be that your network has been limited.

In this case, you will need to switch to a different network. If you are on mobile data, you may consider changing to a Wi-Fi network and vice-versa.

Also, you can set your phone in airplane mode and then remove it. This will let you connect with a new server.

  1. Clear your app cache

In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated usually prevent apps from functioning well.

You can clear the Zelle app cache on Android from your Settings. Go to App Management, locate and choose the Zelle App. Select the clear cache option, and the Zelle App cache is freed.

Launch your Settings app and visit the General tab to clear the Zelle app cache on your iPhone. Now, choose Zelle, then the iPhone Storage. Finally, select the delete option and reinstall the Zelle app.

  1. Remove and reinstall the app

Removing and reinstalling the Zelle app can help you clear the app cache and install the updated version of the app. You can either remove the app from the Google Play Store or App Store or your device settings.

Reinstalling Zelle also helps the app to start running afresh.

  1. Update the app

If you haven't updated the Zelle app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.

You need to update the Zelle app to the most recent release to fix the Zelle app not working issue. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.

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Updating the Zelle app will help you fix bugs and glitches that may be introduced in the previous version if the update is aimed at bug fixes and performance improvements.

  1. Ensure your date & time settings are correct

The Zelle app not working may be a result of incorrect data & time settings on your device. Ensure that the date & time on your device are synced and correct.

Afterwards, you can try to load the Zelle app again and see if it works.

  1. Restart your device

Restarting your mobile phone could be the solution you need to fix the problem. Restart your device, then start the Zelle app again. Now, the app should run perfectly.



The Zelle mobile app not working could result from various factors as discussed above. Each case has its solution except when there is a technical issue, or the server is down. If that is it, you will have to wait for the team to fix it.

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How to Fix Zelle App Not Working

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