Fix: Telstra Webmail Not Working

If you have problems when you try to use Telstra Webmail, this is for you. In this post, you will learn how to fix the Telstra Webmail not working.

Fix: Telstra Webmail Not Working

Telstra Webmail can be used on a web browser to send and receive email messages from people worldwide. By signing in to the My Telstra website, you can access the webmail using your Telstra ID and password and draft a message to send.

Many users of My Telstra are currently experiencing challenges using the website. The Telstra Webmail is not opening at all in some cases.

If you are getting an error while trying to use the website, you are on the right page.

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Here, we will discuss how to fix the Telstra Webmail not working.

Why is the Telstra Webmail Not Working?

If you discover that the Telstra Webmail is not working for you, many things could have caused it.

In most cases, the website could have technical issues preventing it from loading. Also, it could be that the website server is unreachable.

However, before you conclude on any of this, be sure that you don't have the network connection for your device disabled. This could be the reason the website is not working.

A quick way to resolve issues with the website is to switch to a different network or Wi-Fi router. However, before you conclude, be sure you don't have the network connection for your device disabled.

Some devices also switch to ultra-power saving mode when they reach a particular battery level allowing them to save power for some inbuilt function. This could be the reason the website is not working.

Fix: Telstra Webmail Not Working

How to Fix Telstra Webmail Not Working?

1.      Check Your Connection

You need to confirm that your internet is active. If your network is not strong, you may be unable to open different sites and pages.

Also, if Airplane Mode is active or your Wi-Fi is turned off, the Telstra Webmail and other links won't work. Try loading other sites to see if they work. If they load correctly, there is a problem with the Telstra Webmail itself.

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However, if other links don't work, you may need to restart your modem or router to restore browsing.

2.      Switch to a different network or Wi-Fi router

You probably need good and active internet if you cannot load the Telstra Webmail. The slow mobile network may sometimes prevent the website from responding.

So, find out if you have an active data plan and subscribe to one if you don't. The provider may face an issue if you have an active data plan and a connectivity issue. Find and connect to a reliable internet service provider.

A better alternative is to connect to a Wi-Fi router if you have been using trying on mobile data. Sometimes, quickly enabling airplane mode on your device and disabling it could fix connectivity issues. This will allow your ISP to generate a new IP address for you in case some websites or apps flagged the previous one or browsing is slow.

3.      Try a different website

If you have an active data plan and the Telstra Webmail is not working, you should try others.

For example, try using your mobile browser and open a website that comes to mind, an instant messenger and send a message to a friend, reply to a message sent to you, or use an application.

If the different tested links work perfectly, it is not a connectivity issue. It is just the Telstra Webmail misbehaving on its own.

4.      Clear the browser cache and data

To fix the Telstra Webmail not working, clear the browser cache and data. Sometimes, outdated cache files may hinder applications from functioning correctly.

Please note that you may have to log in to the Telstra Webmail again, as your active session will be cleared.

5.      Disable VPN

Sometimes, the VPN service used to protect yourself online could hinder some apps from functioning. If you are on a VPN service, you should disable it. Else, the Telstra Webmail not working may not work.

6.      Disable ultra-power saving mode

You should disable the function if your device is in power-saving mode, ultra-power-saving mode, or battery-saving mode. Some devices automatically activate this when their battery drops to a specific percentage to ensure enough power is saved for inbuilt tasks on the phone.

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To fix the issue, try and disable the battery saver or power savings option.

7.      Update your browser

It is essential always to keep your apps updated at all times. This will help you to keep updated with new features and get access to service improvements.

If it has been a while since you updated your browser, you may be missing out on a new version released to fix bugs and glitches introduced to your version.

To fix the Telstra Webmail not working error, update the browser to the recent version.

8.      Restart your phone or Wi-Fi router

A simple restart for your device can solve the problem sometimes. Just restart your device and relaunch the browser to use. You may be lucky to get things running perfectly after this.

If you are connected with a Wi-Fi router, ensure you restart it to fix the possible connection issues.

9.      Talk to the Support Team

You should contact support if you have tried all the fixes above and none works. Remember to fill in your name and email and explain your issues. Afterwards, it would be best if you waited for a representative to address your issues and will contact you through the email address.

10. Wait for a while

If the Telstra Webmail not working issue is caused by a technical error or the server is not responding, you need to wait for the technical team to solve it and roll out another update for bug fixes and performance improvement.

On your end, you need to keep checking the website to know when it is available.


We have looked into the various factors responsible for the Telstra Webmail not working issues and possible ways to fix them. Ensure you follow the steps and remember to tell us how it goes in the comment.

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