How to Fix Access Point 22 Error Code on Spotify

If you've encountered the Access Point 22 error code on Spotify while trying to log in to the desktop app, you're not alone. This error message has been causing frustration for many users, preventing them from accessing their favourite music and podcasts.

How to Fix Access Point 22 Error Code on Spotify

In this guide, we will walk you through the process of fixing the “Error code: accesspoint22” on Spotify for both Windows and Mac operating systems.

These include the reasons behind the error and step-by-step solutions to help you get back to enjoying your Spotify Premium experience.

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Why did the Access Point 22 error code occur on Spotify?

The Access Point 22 error code on Spotify arises because the support for older versions of the Spotify desktop application has been discontinued. If you're using a version older than 1.1.59, you won't be able to log in.

To shed some light on this issue, Lyubka, a moderator for the official Spotify forum, explained the situation:

“To pave the way for a broader and better user experience, we have shut down Spotify desktop application versions that have been released before April 2021. Customers using an app version released before then will lose their access to the app.”

Official Spotify forum

It's essential to update your Spotify app to the latest version to continue enjoying the service.

How to Fix Access Point 22 Error Code on Spotify

  1. Uninstall and reinstall Spotify

Uninstalling and reinstalling Spotify is a straightforward and effective way to resolve the Access Point 22 error. Follow these steps:

For Windows:

  • Close Spotify if it's running.
  • Open the Start menu and select “Settings.”
  • Go to “Apps & Features” under “Apps.”
  • Find Spotify and click on it.
  • Select “Uninstall” from the options that appear.
  • Follow the on-screen instructions to complete the uninstallation process.

For Mac:

  • Open Finder and navigate to the “Applications” folder.
  • Locate the Spotify app and drag it to the trash.
  • Empty the trash to completely remove Spotify from your system.

After uninstalling Spotify, you can proceed to download and install the latest version.

  1. Download and install Spotify

To get the latest version of Spotify on your PC, follow these steps:

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For Windows:

  • Visit the official Spotify website and click on “Download.”
  • The website will automatically detect your operating system and provide the appropriate download link.
  • Run the installer and follow the on-screen instructions to install Spotify.

For Mac:

  • Visit the official Spotify website and click on “Download.”
  • Once the download is complete, open the installer.
  • Drag the Spotify app to the “Applications” folder to install it.

After installing Spotify, open the app and log in to your account.

  1. Download Spotify from the Microsoft Store

Download Spotify from the Microsoft Store

If you're using a Windows computer, an alternative way to install Spotify and ensure you have the latest version is by downloading it from the Microsoft Store. Here's how:

  • Open the Microsoft Store, which can be found on the taskbar.
  • Search for “Spotify” in the store's search bar.
  • Click on the “Get” button to download and install Spotify.

Once the installation is complete, open Spotify and log in to your account.

  1. Clear Spotify App Data

Clearing the app data can help resolve any corrupted files or settings that may be causing the error. Follow these steps:

For Windows:

  • Close Spotify if it's running.
  • Press the Windows key + R on your keyboard to open the Run dialog box.
  • Type “%appdata%” (without quotes) and press Enter. This will open the AppData folder.
  • Locate the Spotify folder and delete it.
  • Restart Spotify and log in to your account.

For Mac:

  • Close Spotify if it's running.
  • Open Finder and press Command + Shift + G on your keyboard.
  • In the “Go to the folder” dialog box, type “~/Library/Application Support/Spotify” (without quotes) and click Go.
  • Delete the Spotify folder.
  • Restart Spotify and log in to your account.
  1. Disable Antivirus/Firewall

In some cases, antivirus or firewall settings may interfere with the functioning of Spotify and cause the Access Point 22 error. Temporarily disabling these security measures can help determine if they are the cause. Consult your antivirus/firewall software documentation for instructions on how to disable it temporarily.

  1. Check Proxy Settings

If you're using a proxy server, it may be causing conflicts with Spotify. Here's how you can check and adjust your proxy settings:

For Windows:

  • Press the Windows key + R on your keyboard to open the Run dialogue box.
  • Type “inetcpl.cpl” (without quotes) and press Enter. This will open the Internet Properties window.
  • Go to the Connections tab and click on the LAN settings button.
  • Make sure the “Use a proxy server for your LAN” option is unchecked.
  • Click OK to save the changes and restart Spotify.
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For Mac:

  • Open System Preferences on your Mac.
  • Click on the Network icon.
  • Select your active network connection from the list on the left.
  • Go to the Proxies tab and make sure no proxy options are enabled.
  • Close the Network settings and restart Spotify.

Remember to re-enable your antivirus/firewall and revert any changes made to proxy settings once you have resolved the Access Point 22 error code.

  1. Contact Spotify Support

If none of the above solutions works for you, it's recommended to reach out to Spotify's support team or community directly. They have the expertise to assist you further and provide personalized solutions for your specific issue

Additional Tips

  • Ensure that your operating system is updated to the latest version before installing Spotify.
  • Consider restarting your computer after installing Spotify to ensure a fresh start.
  • If you encounter any issues during the installation or need further assistance, reach out to Spotify's support team or visit the official Spotify community forums for additional guidance.

How to Fix Access Point 22 Error Code on Spotify

Conclusion

The Access Point 22 error code on Spotify can be resolved by following the steps outlined in this guide. Whether you choose to uninstall and reinstall Spotify or download it from the Microsoft Store, you'll be able to enjoy your favourite music and podcasts once again.

You can also try the additional solutions to increase your chances of resolving the Access Point 22 error code on Spotify and regaining access to the desktop app successfully.

Remember to keep your Spotify app updated to avoid any future compatibility issues. By staying up-to-date with the latest versions, you'll ensure a seamless and enjoyable Spotify experience on your PC.

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