Are you experiencing issues using Instagram on your device? Here, we have explained how to fix Instagram Stories not working.
Instagram is one of the most popular social media platforms. Its app is in use by billions of users across the world.
Instagram allows you to create and enjoy the buzz on the internet. However, some users are currently having issues using the Instagram app.
Below, we have explained why Instagram Stories is not working and how to fix it.
Why is Instagram Stories Not Working?
The Instagram Stories is not working for some reason. These include technical issues in the app or the server being down.
Also, your network connection may be turned off, or your device is running on low data mode. Otherwise, you might have a cache problem, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix “Instagram Stories Not Working”?
1. Wait a while
Sometimes, the Instagram Stories not working might be a technical error or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the Instagram team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than wait.
2. Clear your app cache
In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated cache usually prevent apps from functioning well.
You can clear the Instagram app cache on Android from your Settings. Go to App Management, locate and choose the Instagram App. Select the clear cache option, and the Instagram App cache is freed.
Launch your Settings app and visit the General tab to clear your iPhone's Instagram app cache. Under this, choose Instagram and then iPhone Storage. Finally, select the delete option and reinstall the Instagram app.
3. Remove and reinstall the app
To fix this issue, remove and reinstall the Instagram app. This can help you clear the app cache and install the updated version of the app. You can remove the app from the Google Play Store or App Store from your device settings.
Reinstalling Instagram also helps the app to start running afresh.
4. Update the app
If you haven't updated the Instagram app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
You need to update the Instagram app to the most recent release to fix the Instagram Stories not working. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the Instagram app will help you fix bugs and glitches that may have been introduced in the previous version if the update is aimed at bug fixes and performance improvements.
5. Restart your device
To fix Instagram Stories not working, consider restarting your mobile phone. This could be the solution you need to correct the problem. Restart your device, then start the Instagram app again. Now, the app should run perfectly.
6. Contact the Support Team
If none of the solutions works, and you keep getting your Instagram Stories not working, you can request the Instagram Support team's help.
How to contact the Instagram support team
Launch the Instagram App and go to your profile. Select the menu icon from the top right corner and choose the Settings option.
Under Settings, select “Help”, then “Report a Problem”. Now, you have three options which are “Report spam or abuse”, “Send Feedback”, and “Report a problem”.
Select “Report a problem” and explain the issue with your Instagram Stories not working. You can also attach a screenshot to the message, then choose “Submit”.
You need to wait for the Support team to resolve your issue.
As discussed above, the Instagram mobile app could not work due to various factors. Each case has its solution except when there is a technical issue or the server is down. If that is it, you must wait for the team to fix it.
Found this post helpful? Please, endeavour to share!