How to Fix “There is an issue with your account or order” on Microsoft Rewards

In this guide, we will explain the steps required to help you fix the “There is an issue with your account or order” on Microsoft Rewards error.

How to Fix "There is an issue with your account or order" on Microsoft Rewards

Microsoft Rewards is a program offered by Microsoft that allows users to earn rewards by engaging in various activities. By signing up for free and accessing a personalized dashboard, users can complete offers, participate in surveys, and track their point balance. These points can be redeemed for a wide range of exciting rewards, including gift cards, discounts, sweepstakes entries, and even charitable donations.

Microsoft Rewards offers a free and enjoyable way to earn rewards while using Microsoft products and services, such as searching with Bing, shopping at the Microsoft Store, and more. It's a great opportunity to turn everyday activities into valuable rewards.

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However, some users have encountered issues with Microsoft Rewards and are getting the error message, “There is an issue with your account or order”. Below, we'll take you through the necessary steps to fix this issue and get you back on track.

What Causes the “There is an issue with your account or order” on Microsoft Rewards?

The “There is an issue with your account or order” error on Microsoft Rewards can occur due to the following reasons:

  1. Verification Problems: Microsoft Rewards requires users to verify their accounts to ensure authenticity and prevent misuse. If there are issues with the phone number or verification process, such as using an unrecognized or invalid number, the error message may appear.
  2. Account or Order Glitches: Occasionally, technical glitches or errors within the Microsoft Rewards system can cause issues with specific accounts or orders. This can result in an error message being displayed when attempting to redeem rewards or access certain features.
  3. Account Restrictions: In some cases, certain account restrictions or limitations may prevent users from accessing or redeeming rewards. This can occur due to violations of Microsoft's terms and conditions or suspicious activity detected on the account.
  4. App or Software Incompatibility: Using outdated or incompatible versions of the Bing app or other Microsoft software can sometimes lead to errors and compatibility issues. This can impact the functionality of Microsoft Rewards and result in the “There is an issue with your account or order” message.
  5. Server or Network Connectivity Problems: Temporary server issues or network connectivity problems can also trigger the error message. If there are disruptions in the connection between your device and Microsoft's servers, it can affect the proper functioning of Microsoft Rewards.
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How to Fix “There is an issue with your account or order” on Microsoft Rewards

How to Fix "There is an issue with your account or order" on Microsoft Rewards

Here are the steps you must take to fix the “There is an issue with your account or order” error on Microsoft Rewards:

Step 1: Use Another Phone Number

One common cause of the “There is an issue with your account or order” error is an incorrect or unrecognized phone number during the verification process. To resolve this issue, try using a different phone number for verification. Here's what you can do:

  1. Use a different phone number: Instead of using your current phone number, try using a mobile phone or landline number instead. Make sure it's a valid and working number.
  2. Avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.
  3. Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

Step 2: Use the Bing App

If you're still encountering the error message, another troubleshooting step you can take is to redeem your rewards through the Bing app. Here's what you need to do:

  1. Download the Bing app: Visit the App Store or Google Play Store on your mobile device and search for the Bing app. Download and install it on your device.
  2. Log in to your Microsoft account: Open the Bing app and log in to your Microsoft account using your credentials. Make sure you use the same account associated with your Microsoft Rewards.
  3. Navigate to Microsoft Rewards: Once you're logged in, find the Microsoft Rewards section within the Bing app. This is usually located in the main menu or sidebar.
  4. Redeem a reward: Browse through the available rewards and select the one you want to redeem. Follow the on-screen instructions to complete the redemption process. Hopefully, you won't encounter any issues while redeeming your rewards through the app.
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Step 3: Contact Support

If the above steps don't resolve the “There is an issue with your account or order” problem, it's time to reach out to Microsoft Rewards customer support. They have dedicated professionals who can assist you in resolving any account-related issues. Follow these steps to contact them:

  1. Visit the support page: Go to the Microsoft Rewards support page. This is where you can find the necessary assistance.
  2. Provide information: Enter a descriptive title that summarizes your issue, such as “Unable to redeem rewards.” Then, fill in your personal information as requested. Make sure to provide accurate and up-to-date details.
  3. Explain the problem: In the description or message box, clearly explain the problem you're facing. Mention that you've been encountering the “There is an issue with your account or order” error message when trying to redeem rewards.
  4. Submit the request: Once you've filled out all the required information, review it for accuracy, and click on the submit button. Now, all you need to do is wait for Microsoft to respond to your request. Typically, you can expect a response within 24 hours.

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Conclusion

In this post, we have discussed the causes and steps you should take to resolve the “There is an issue with your account or order” error on Microsoft Rewards. Remember to try using a different phone number for verification, redeem rewards through the Bing app, and contact Microsoft Rewards customer support if the problem persists.

Microsoft Rewards is an excellent program that offers a fun and rewarding experience. Don't let a temporary issue discourage you from enjoying the benefits it provides. Fix the problem, get back on track, and continue earning exciting rewards with Microsoft Rewards.

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