How to Fix BA App Not Showing Bookings

In this comprehensive guide, we will walk you through the steps to fix the BA app not showing your bookings. By following these simple yet effective solutions, you'll be back on track and enjoying the convenience of the British Airways app in no time.

British Airways

The BA app refers to the mobile application developed by British Airways, which is available for both iOS and Android devices. It is designed to provide a convenient and personalized experience for British Airways customers.

The app offers a range of features and functionalities to make travel easier, such as booking flights, managing bookings, checking in, accessing boarding passes, tracking flights, receiving real-time notifications, and more. It serves as a one-stop platform for travellers to access all the necessary information and services related to their British Airways flights.

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However, occasionally, users may encounter the issue of their bookings not appearing on the app. If you're facing this challenge, in this blog post, we will provide you with practical solutions to fix the BA app not showing bookings.

By following these steps, you'll regain full access to your flight details and enjoy the convenience of the British Airways app without any hiccups.

Why is the BA App Not Showing Bookings?

If you would like to know why the BA app is not showing bookings, here are the causes:

  1. Syncing Issues: The app may not be syncing properly with the British Airways server, leading to a lack of displayed bookings. This could be due to a temporary server issue or a problem with the app's synchronization process.
  2. Internet Connection: A weak or unstable internet connection can prevent the app from retrieving your booking information. If the app cannot connect to the server, it won't be able to display your bookings.
  3. App Version Compatibility: Outdated versions of the BA app may encounter compatibility issues with the server or other components, resulting in the failure to display bookings. Updating the app can often resolve this problem.
  4. Cache and Data Build-Up: Accumulated cache and data within the app can sometimes cause conflicts or glitches, preventing bookings from appearing. Clearing the cache and data can help resolve this issue.
  5. Technical Glitches: Like any software, the BA app may experience technical glitches or bugs that affect its functionality. These glitches can temporarily prevent the app from displaying bookings until the issue is resolved.
  6. Account or Booking Issues: There may be specific issues related to your account or bookings that are causing the app not to display the information. Examples include incorrect login credentials, booking errors, or discrepancies in the system.
  7. App Installation Issues: Problems during the initial installation or subsequent updates of the BA app can lead to issues with bookings not being displayed. Reinstalling the app can sometimes resolve these installation-related problems.
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How to Fix BA App Not Showing Bookings

How to Fix BA App Not Showing Bookings

Here is a step-by-step guide on how to fix the BA app not showing bookings:

1.       Check Your Internet Connection

One of the first things to consider when encountering issues with the BA app is your internet connection. A stable and reliable connection is crucial for the app to communicate with the British Airways server and retrieve your booking information. Here's what you can do:

  • Ensure you have a strong and stable internet connection.
  • Connect to a different network (e.g., switch from Wi-Fi to mobile data) to determine if the issue is network-related.
  • Restart your device and try again.

2.       Update the British Airways App

Keeping your app up to date is essential for optimal performance and to avoid compatibility issues. Follow these steps to update the app:

  • Open your device's app store (e.g., Google Play Store for Android or App Store for iOS).
  • Search for “British Airways” and locate the app.
  • If an update is available, click on the “Update” button.

3.       Clear Cache and Data

Sometimes, accumulated cache and data can interfere with the proper functioning of the app. Clearing the cache and data can resolve any potential conflicts. Here's how:

  • Go to your device's settings.
  • Find the “Apps” or “Application Manager” section.
  • Locate the British Airways app and tap on it.
  • Select “Storage” or “Storage & cache.”
  • Click on “Clear cache” and “Clear data.”

4.       Reinstall the British Airways App

If the previous steps didn't resolve the issue, reinstalling the app can often provide a fresh start. Follow these steps:

  • Uninstall the British Airways app from your device.
  • Go to your device's app store (Google Play Store or App Store).
  • Search for “British Airways” and reinstall the app.
  • Open the app and log in with your account details.
  • Check if your bookings are now visible.
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5.       Contact British Airways Support

In some cases, the issue may require assistance from British Airways support. Don't hesitate to reach out to their customer service team for further guidance. They have trained professionals who can offer personalized solutions to address your specific issue.

You can contact British Airways support through the following channels:

  • Phone: Dial the dedicated support number provided on the British Airways website.
  • Email: Send a detailed message explaining the problem to the official British Airways support email address.
  • Social media: Reach out to British Airways on their official social media accounts (e.g., Twitter, Facebook) and describe the issue you're facing.


The British Airways app is designed to make your travel experience as seamless as possible. However, if you encounter the issue of your bookings not appearing, there are several steps you can take to resolve the problem. By checking your internet connection, updating the app, clearing cache and data, reinstalling the app, or seeking assistance from British Airways support, you can overcome this obstacle and regain access to your bookings.

Remember, technology hiccups happen, but with these solutions, you'll be back on track, enjoying the convenience and personalized experience the BA app has to offer.