How to Fix BT Sport App Not Working

Are you having issues streaming on the BT Sport app? Some users have complained about the issue, especially when trying to catch up with their favourite team's match. In this article, we'll discuss some common reasons why the BT Sport app may not be working and provide solutions to fix the issue.

BT Sport App Logo

The BT Sport app is a streaming platform that allows users to watch live sports events and on-demand content on their mobile devices, smart TVs, and gaming consoles. It is offered by BT Sport, a UK-based pay-television sports channel that broadcasts a wide range of sports events, including football, rugby, cricket, UFC, and more.

The app provides users with access to exclusive content, including live streams of popular sports events, highlights, and analysis. The BT Sport app is available for download on both iOS and Android devices, as well as on certain smart TVs and gaming consoles.

Also, See:

However, it has been lately reported by some users that the BT Sport app is not functioning properly when they try to use it. Below, we will discuss the common reasons why the BT Sport app may be malfunctioning and how you can resolve the issue.

Reasons Why the BT Sport App Not Working

Here are the reasons why the BT Sport app may not be working, including:

  1. Poor internet connection or network issues – If you have a slow or unstable internet connection or if there are network issues in your area, the BT Sport app may not be able to connect or stream content properly.
  2. Outdated app or operating system – If you're using an outdated version of the BT Sport app or operating system on your device, it may not be compatible with the latest features and updates of the app.
  3. Using a VPN or proxy server – If you're using a VPN or proxy server to access the app from a different country or region, it may be causing issues with the app's performance or content availability.
  4. Corrupted app data or cache – If the app's data or cache has become corrupted, it can cause the app to malfunction or crash.
  5. Conflict with other apps or software on your device – If there are conflicts with other apps or software on your device, they may be interfering with the BT Sport app's performance.
  6. Insufficient storage space on your device – If your device doesn't have enough storage space, it may affect the app's ability to run properly.
  7. Temporary glitches or bugs – Sometimes, temporary glitches or bugs can occur in the app, which can cause it to stop working.
  8. Need to uninstall and reinstall the app – If none of the above solutions work, uninstalling and reinstalling the app can help resolve any underlying issues.
  9. Battery saver mode interfering with app performance – If you have battery saver mode enabled on your device, it may be interfering with the app's performance by reducing the device's processing power.
  10. Expired or inactive BT Sport subscription – If your BT Sport subscription has expired or is not active, you may not be able to access the app's content.
RELATED:  What Does "Eat This Playlist" Mean on Spotify?

How to Fix BT Sport App Not Working

How to Fix BT Sport App Not Working

Now that we have explained the reasons why the BT Sport app may not be working, we will discuss the solution below. These include:

  1. Check Your Internet Connection

The first thing you should do when the BT Sport app is not working is to check your internet connection. Poor connectivity can cause the app to lag or stop working altogether. Here are some steps you can take to check your internet connection:

  • Make sure you are connected to a stable and strong Wi-Fi network. If you're using a mobile data connection, check that your network signal is strong.
  • Reset your modem or router and try connecting again.
  • Run a speed test to check your internet connection's speed. The recommended internet speed for streaming BT Sport is at least 2 Mbps.
  1. Check for App Updates

The BT Sport app may not work correctly if it's outdated or hasn't been updated in a while. Updating the app to the latest version can fix bugs and improve the app's performance. Here's how to update the BT Sport app:

  • For Android users, go to the Google Play Store and search for “BT Sport.” If there's an update available, click “Update” to download and install it.
  • For iOS users, go to the App Store and search for “BT Sport.” If there's an update available, click “Update” to download and install it.
  1. Clear the Cache and Data

Another reason why the BT Sport app may not be working is due to cache and data issues. Clearing the app's cache and data can resolve the problem. Here's how to clear the cache and data on the BT Sport app:

  • For Android users, go to “Settings,” then “Apps & notifications.” Find the BT Sport app, then click “Storage & cache.” Click “Clear cache” and “Clear data.”
  • For iOS users, go to “Settings,” then “General,” then “iPhone Storage.” Find the BT Sport app and click “Offload App.”
  1. Check Your Device Compatibility

BT Sport is compatible with most devices, including smartphones, tablets, smart TVs, and gaming consoles. However, if you're using an old or outdated device, the app may not work correctly. Here's how to check if your device is compatible with the BT Sport app:

  • For Android users, check the Google Play Store listing for the BT Sport app to see if your device is compatible.
  • For iOS users, check the App Store listing for the BT Sport app to see if your device is compatible.
  1. Disable VPN

If you're using a VPN, it can affect the BT Sport app's performance. VPNs can slow down your internet connection, causing buffering or freezing while streaming. Here's how to disable a VPN:

  • For Android users, go to “Settings,” then “Network & internet,” then “VPN.” Turn off the VPN connection.
  • For iOS users, go to “Settings,” then “VPN.” Turn off the VPN connection.
  1. Contact BT Sport Support

If none of the above solutions works, contact BT Sport support. BT Sport has a dedicated support team that can help you with any issues you're experiencing with the app. Here's how to contact BT Sport support:

  • Visit the BT Sport website and click “Contact Us.”
  • Fill out the support form, including your name, email address, and a brief description of the issue you're experiencing.
  • BT Sport support will get back to you as soon as possible with a solution to your problem.
  1. Restart Your Device

Sometimes, the easiest solution is the best solution. Restarting your device can help clear out any temporary glitches or bugs that may be causing the BT Sport app to malfunction. Here's how to restart your device:

  • For Android users, press and hold the power button until the menu appears. Tap “Restart” and wait for your device to reboot.
  • For iOS users, press and hold the side button and either volume button until the slider appears. Slide to power off, then press and hold the side button again until the Apple logo appears.
  1. Uninstall and Reinstall the BT Sport App

If the BT Sport app is still not working after trying all the solutions above, it's time to uninstall and reinstall the app. This will delete all the app's data and settings, so it's like starting from scratch. Here's how to uninstall and reinstall the BT Sport app:

  • For Android users, go to “Settings,” then “Apps & notifications.” Find the BT Sport app, then click “Uninstall.” Go to the Google Play Store and search for “BT Sport.” Click “Install” to download and install the app.
  • For iOS users, press and hold the BT Sport app until the “X” appears. Tap the “X” to delete the app. Go to the App Store and search for “BT Sport.” Tap “Get” to download and install the app.
  1. Disable Battery Saver Mode

If you're using a device that has a battery saver mode, it may be interfering with the BT Sport app's performance. Battery saver mode reduces the device's performance to save power, which can cause apps to lag or freeze. Here's how to disable battery saver mode:

  • For Android users, go to “Settings,” then “Battery.” Turn off the “Battery saver” option.
  • For iOS users, go to “Settings,” then “Battery.” Turn off the “Low Power Mode” option.
  1. Check Your Subscription Status

Finally, if none of the above solutions work, check your BT Sport subscription status. If your subscription has expired or is not active, you may not be able to access the app's content. Here's how to check your subscription status:

  • Log in to your BT Sport account on the website.
  • Go to “My Account” and click “BT Sport.”
  • Check your subscription status and renew your subscription if necessary.
RELATED:  How to Fix YouTube Subtitles Not Showing

How to Fix BT Sport App Not Working

Conclusion

When the BT Sport app is not working, there are several solutions you can try to fix the issue. From checking your internet connection to disabling VPN and battery saver mode, these solutions should help you get the app up and running again.

If all else fails, contacting BT Sport support or checking your subscription status may be the best option.

Goodness