How to Fix UPS Website Not Working

UPS is one of the leading package delivery companies in the world, with a massive online presence to provide a seamless user experience to its customers. However, sometimes the UPS website may stop working, and this can cause a lot of frustration for users. In this article, we'll guide you on how to fix the UPS website not working issue, so you can get back to using the website hassle-free.

How to Fix UPS Website Not Working

The United Parcel Service (UPS) is a well-known American multinational package delivery and supply chain management company. Founded in 1907, it has grown into a global organization that offers a wide range of services to businesses and consumers alike. In today's digital age, the UPS website has become an essential tool for anyone who needs to ship packages or manage their logistics.

UPS Services

Website Navigation and Layout

The UPS website has a simple and intuitive layout that makes it easy for users to find the information they need. The homepage features a prominent search bar that allows users to quickly search for specific services or information. The top navigation bar offers quick links to key sections of the site, including shipping, tracking, and solutions. The site also offers a comprehensive site map at the bottom of the page, making it easy for users to find what they are looking for.

Also, See:

Shipping Services

One of the primary reasons people visit the UPS website is to ship packages. The site offers a wide range of shipping services, including ground, air, and international shipping. Users can easily get a shipping quote by entering the destination and package details. The site also offers a variety of shipping options, including same-day, next-day, and two-day delivery. Users can also schedule a pickup or drop off at a UPS location.

Tracking and Delivery

The UPS website provides users with real-time tracking information for their packages. Users can enter their tracking number and see the status of their shipment, including the estimated delivery date and time. The site also offers a variety of delivery options, including delivery to a UPS Access Point location or a specific UPS My Choice delivery location. Users can also request a hold for pickup or authorize a shipment release if they are not available to receive the package.

Solutions for Businesses

The UPS website also offers a variety of solutions for businesses, including logistics, e-commerce, and sustainability. The logistics section offers information on supply chain management, warehousing, and distribution. The e-commerce section offers solutions for online retailers, including shipping, returns, and international sales. The sustainability section offers information on UPS's commitment to reducing its carbon footprint and promoting sustainability.

RELATED:  Infinix Note 30i Specifications and Price

UPS My Choice

UPS My Choice is a free service that allows users to customize their package delivery experience. Users can choose to receive text or email alerts when their package is on its way, or they can reschedule or redirect their package to a different address. My Choice also offers users the ability to authorize shipment release, so their packages can be left without a signature.

UPS Mobile App

The UPS mobile app offers all the same features and benefits as the website, but in a convenient mobile format. Users can track packages, schedule pickups or drop-offs, and access UPS My Choice features from their smartphone or tablet. The app also offers push notifications for package updates and the ability to scan and track packages with the phone's camera.

Reasons Why UPS Website may not be Working

Before we dive into the solution, it's essential to understand the possible reasons behind the UPS website not working. Here are some common causes:

  1. Server Outage: Sometimes, the UPS website may experience a server outage that can cause the website to stop working.
  2. Browser Cache and Cookies: Issues with browser cache and cookies can cause problems with the UPS website's functionality.
  3. Network Connectivity: A weak or unstable network connection can also cause the UPS website not to work correctly.
  4. Browser Issues: There could be compatibility issues between your browser and the UPS website, causing the website not to load or work correctly.
  5. Outdated Browser: If your browser is outdated, it may not be able to support the UPS website's features, causing the website not to work.

How to Fix the UPS Website Not Working Issue

How to Fix UPS Website Not Working

Now that you understand the possible causes of the UPS website not working, let's look at some solutions:

Solution 1: Check the UPS Server Status

The first step in fixing the UPS website not working issue is to check the UPS server status. You can do this by visiting the UPS website's official Twitter handle, where they post updates on any server outages. If there is a server outage, you can only wait for the UPS team to fix it.

Solution 2: Clear Your Browser Cache and Cookies

If the UPS website is working fine, the next step is to clear your browser's cache and cookies. This will help eliminate any stored data that may be interfering with the UPS website's functionality. Here's how to do it:

RELATED:  How to Fix "Sorry, you have been blocked" on Discord
For Chrome:
  1. Click on the three dots in the top right corner.
  2. Click on “More Tools” and then “Clear Browsing Data.”
  3. Choose the time range to “All Time.”
  4. Check “Cookies and Other Site Data” and “Cached Images and Files.”
  5. Click “Clear Data.”
For Firefox:
  1. Click on the three lines in the top right corner.
  2. Click on “Options.”
  3. Next, click on “Privacy and Security” on the left panel.
  4. Scroll down to “Cookies and Site Data.”
  5. Click on “Clear Data.”
  6. Check “Cookies and Site Data” and “Cached Web Content.”
  7. Click “Clear.”

Solution 3: Check Your Network Connection

If clearing your browser cache and cookies doesn't fix the issue, check your network connection. A weak or unstable connection can cause the UPS website not to work correctly. Try resetting your router or modem and see if this solves the problem. You can also switch to a different network connection, such as mobile data, to see if that fixes the issue.

Solution 4: Try Using a Different Browser

Sometimes, the UPS website may not work correctly with your current browser due to compatibility issues. In this case, try using a different browser to access the UPS website. Some popular browsers to consider include Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

Solution 5: Update Your Browser

If you're using an outdated browser, it may not be able to support the UPS website's features, causing the website not to work correctly. Check if there are any updates available for your browser and install them. This will ensure that your browser can support the latest features of the UPS website.


The UPS website is an essential tool for anyone who needs to ship packages or manage their logistics. Its simple and intuitive layout makes it easy to find the information you need, while its wide range of services and solutions offers something for everyone. If you've tried all the above steps and are still experiencing issues with the UPS website, it's time to contact UPS support. The company has a dedicated support team available to assist you at any time.