Are you having trouble getting the SiriusXM app to work on your device? Streaming issues and other app malfunctions can occur when you're trying to listen to your favourite radio stations or podcasts. Fortunately, there are several solutions you can try to troubleshoot the problem and get the app working again. In this article, we'll explore the most common reasons why the SiriusXM app may not be working and provide step-by-step instructions on how to fix the issue.
The SiriusXM app is a streaming platform that allows users to access a wide variety of live radio stations, music channels, and on-demand content. The app is available for iOS and Android devices, as well as on the web, and requires a subscription to SiriusXM to access all of its features.
With the SiriusXM app, users can listen to their favourite channels on the go, discover new music, and create custom playlists. While the app is generally reliable and easy to use, occasional issues may arise, such as streaming problems or app malfunctions. Below are some of the most common issues with the SiriusXM app and solutions to help get it working again.
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Why is SiriusXM app not working?
There are several reasons why the SiriusXM app may not be working. These include:
- Internet connectivity issues: If your internet connection is weak or unstable, it can cause the SiriusXM app to stop working or buffer constantly.
- Outdated app version: Running an outdated version of the SiriusXM app can cause compatibility issues with your device's operating system, leading to app malfunctions.
- Temporary glitches: Sometimes, the SiriusXM app may stop working due to a temporary glitch, which can be resolved by restarting the app.
- Corrupted app data: The app's cache and data can become corrupted over time, leading to app malfunctions. Clearing the app's cache and data can help resolve the issue.
- Expired or cancelled subscription: If your SiriusXM subscription has expired or been cancelled, you may not be able to access content on the app.
- VPN or proxy connection: Using a VPN or proxy connection can sometimes interfere with streaming services like SiriusXM, leading to app malfunctions.
- Device software issues: Outdated device software or operating system can cause compatibility issues with the SiriusXM app.
How to fix SiriusXM app not working
After identifying the root cause of the issue, users can take the appropriate steps to troubleshoot and resolve the problem. Here's how:
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Check your internet connection
The first thing you should do when the SiriusXM app isn't working is to check your internet connection. If your internet connection is slow or unstable, the app may have trouble streaming content. Here are some steps you can take to check your internet connection:
- Make sure you're connected to Wi-Fi or cellular data.
- Check that other apps on your device are working properly.
- Try restarting your router or modem.
- Move closer to your Wi-Fi router if you're using Wi-Fi, or try switching to a different Wi-Fi network if possible.
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Update the SiriusXM app
If you're running an outdated version of the SiriusXM app, it may not work properly. To check if there's an update available for the app, follow these steps:
- Open the App Store (iOS) or Google Play Store (Android) on your device.
- Search for “SiriusXM” in the search bar.
- If there's an update available, you should see an “Update” button next to the app. Tap the button to update the app.
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Restart the SiriusXM app
Sometimes, the SiriusXM app may stop working due to a temporary glitch. In these cases, restarting the app may help resolve the issue. To restart the SiriusXM app, follow these steps:
- Close the app on your device.
- Wait a few seconds, then reopen the app.
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Clear the app cache and data
If the SiriusXM app is still not working after restarting it, clearing the app's cache and data may help. Here's how to do it:
- On Android devices: Go to Settings > Apps > SiriusXM > Storage. Tap “Clear cache” and “Clear data.”
- On iOS devices: Go to Settings > General > iPhone Storage. Find the SiriusXM app and tap “Offload App” or “Delete App.” Then, reinstall the app from the App Store.
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Check your subscription status
If you're having trouble accessing content on the SiriusXM app, it's possible that your subscription has expired or been cancelled. To check your subscription status, log in to your account on the SiriusXM website or app, and make sure your subscription is up to date.
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Contact SiriusXM support
If you've tried all of the above steps and the SiriusXM app still isn't working, it's time to contact SiriusXM support. You can do this by visiting the SiriusXM website and clicking on the “Contact Us” link at the bottom of the page. Alternatively, you can call SiriusXM's customer support line at 1-866-635-5027.
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Restart your device
If the SiriusXM app is still not working after restarting the app, try restarting your device. Sometimes, this can help clear up any issues with the device's operating system that may be affecting the app. Here's how to restart your device:
- On iOS devices: Press and hold the power button until the “slide to power off” slider appears. Slide the slider to power off the device, then press and hold the power button again to turn it back on.
- On Android devices: Press and hold the power button until the “Power off” or “Restart” option appears. Tap the option you want, then wait for the device to restart.
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Check for software updates
If you're running an outdated version of your device's operating system, it could be causing compatibility issues with the SiriusXM app. To check for software updates, follow these steps:
- On iOS devices: Go to Settings > General > Software Update. If an update is available, tap “Download and Install.”
- On Android devices: Go to Settings > System > Software update (or “About phone” > “Software update” depending on your device). If an update is available, follow the on-screen instructions to install it.
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Disable VPN or proxy connections
If you're using a VPN or proxy connection, try disabling it and see if that resolves the issue. VPNs and proxies can sometimes interfere with streaming services like SiriusXM, so turning them off may help. Here's how to do it:
- On iOS devices: Go to Settings > General > VPN. If a VPN is connected, tap the “i” icon next to it and toggle the switch to turn it off.
- On Android devices: Go to Settings > Network & internet > VPN. If a VPN is connected, tap on the connection and tap “Disconnect.”
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Uninstall and reinstall the app
If all else fails, you can try uninstalling and reinstalling the SiriusXM app. This will erase any corrupted files or data that may be causing the app to malfunction. Here's how to do it:
- On iOS devices: Press and hold the app icon until it starts to wiggle, then tap the “x” icon to delete the app. Then, go to the App Store and reinstall the app.
- On Android devices: Go to Settings > Apps > SiriusXM. Tap “Uninstall,” then go to the Google Play Store and reinstall the app.
Conclusion
The SiriusXM app not working can be frustrating, but there are several steps you can take to troubleshoot the issue.
By checking your internet connection, updating the app, restarting the app, clearing the app cache and data, checking your subscription status, and contacting SiriusXM support if necessary, you should be able to get the app up and running again in no time.
By trying these solutions, you should be able to get the SiriusXM app working again. If you're still experiencing issues, don't hesitate to contact SiriusXM support for further assistance.
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