Are you having issues using the Proton Mail on your device? Here, we have explained how to fix Proton Mail app not working.
Proton Mail helps to attain a great level of confidentiality in your conversations. It is an encrypted email service provider based in Switzerland.
Proton Mail helps to protect messages and has all the tools required to manage your emails efficiently as their client. It is a fast-growing email service provider and has been used by many people worldwide.
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However, some users are currently having issues using the Proton Mail app. For some, the Proton Mail is not working while not loading correctly for others. Whatever the case may be, we have got you covered.
Below, we have explained why the Proton Mail app is not working and how to fix it.
Why is Proton Mail App Not Working?
Proton Mail app not working for you could be for some reasons. These include technical issues in the app, or the server is down.
Also, you may have your network connection turned off, or your device is running on the low data mode. Otherwise, you might have a backlog of outdated cache, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix “Proton Mail App Not Working”?
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Wait a while
Sometimes, the Proton Mail app not working might be a technical error or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the Proton Mail team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.
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Switch your network
You may have issues loading the Proton Mail app if you have an unstable network or slow internet access. If you have good internet access and the app refuses to work, it could be that your network has been limited.
In this case, you will need to switch to a different network. If you are on mobile data, you may consider changing to a Wi-Fi network and vice-versa.
Also, you can set your phone in airplane mode and then remove it. This will let you connect with a fresh server.
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Clear your app cache
In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated usually prevent apps from functioning well.
You can clear the Proton Mail app cache on Android from your Settings. Go to App Management, locate and choose the Proton Mail App. Select the clear cache option, and the Proton Mail App cache is freed.
To clear the Proton Mail app cache on iPhone, launch your Settings app and visit the General tab. Under this, choose Proton Mail and then the iPhone Storage. Finally, select the delete option and reinstall the Proton Mail app.
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Remove and reinstall the app
Removing and reinstalling the Proton Mail app can help you clear the app cache and install the updated version of the app. You can remove the app from the Google Play Store or App Store or your device settings.
Reinstalling Proton Mail also helps the app to start running afresh.
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Update the app
If you haven’t updated the Proton Mail app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
You need to update the Proton Mail app to the most recent release to fix the Proton Mail app not working issue. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the Proton Mail app will help you fix bugs and glitches that may be introduced in the previous version, especially if the update is aimed at bug fixes and performance improvements.
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Ensure your date & time settings are correct
The Proton Mail app not working may be a result of incorrect data & time settings on your device. Ensure that the date & time on your device are synced and correct.
Afterwards, you can try to load the Proton Mail app again and see if it works.
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Restart your device
Restarting your mobile phone could be the solution you need to fix the problem. Simply restart your device, then start the Proton Mail app again. Now, the app should run perfectly.
Conclusion
As discussed above, the Proton Mail mobile app could not work due to various factors. Each case has its own solution except when there is a technical issue or the server is down. If that is it, you will have to wait for the team to fix it.
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