How to Fix “Ask your parent for help” in Fortnite

Are you having issues playing Fortnite? Here, we have explained How to Fix “Ask your parent for help” in Fortnite.

How to Fix "Ask your parent for help" in Fortnite

Some users are experiencing the Fortnite “Ask your parent for help” error. This is the entire error message:

“Ask your parent for help. Once your parent has given permission, you will be able to continue using this Epic Games account”.

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Once you get this error, there is a process for you to follow. If you don't, you risk your account being deleted in 30 days.

The process involved for affected users is the need for your parent to confirm that they are an adult. This will require them to pay $0.50 with their credit or debit card. They can use the last four digits of their SSN.

If you are old enough and own a credit or debit card, you can do the verification yourself.

How to Fix "Ask your parent for help" in Fortnite

Below, we have explained the “Ask your parent for help” error in Fortnite and how to fix it.

Why does Fornite say, “Ask your parent for help”?

If you are below 13 years old and download Fall Guys, you would get the “Ask your parent for help” error on Fornite.

Fall Guys was recently made free to play amidst their collaboration with Epic Games. You can play the game by taking part in challenges which will get you rewards and cosmetics in Fortnite.

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Although, both games require you to be at least 13 years old to play. Anyone below 13 years old will need to get their parent's permission to play the game.

The process requires them to prove they are an adult. Hence, they need to pay $0.50 with their debit or credit card or provide the last four digits of their SSN.

Fall Guys will ask for your date of birth when you first download it, so be sure to enter a date showing you are 13 years old or above. Else, you will get the “Ask your parent for help” error.

Once you get the error, your Epic Games account will be temporarily locked, and you need to take action before 30 days.

Epic Games account

How to Fix “Ask your parent for help” in Fortnite

You need to enter your parent's email addresses and implore them to check their email. An email with “Parental Permission for an Epic Games Account” as the subject will be sent to them.

Open the email and choose “Continue”. You need to select “Continue” again on the following prompt, then choose “Yes” to allow your child to use Sign In with Epic.

You can use the “Last four digits of SSN” or “Credit or Debit card”. If you choose “Credit or Debit Card”, you will have to provide your card information by paying a $0.50 fee. The fee is mainly for verification and will be refunded in 8 to 13 business days.

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After verifying by your parent, a confirmation email is sent to notify you that you have successfully verified your identity., followed by “Your child's Epic Games account has been restored. Your child can now login”.

Epic Games account

Next time you try to use Fortnite, you won't see the “Ask your parent for help” error again. Also, you can access all games on your Epic Games account.

Conclusion

The Fortnite “Ask your parent for help” error is not caused by a bug. It is because you used an age below 13 years when entering your information. Inform your parent to help you, or you can verify with your credit or debit card if you own one.

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How to Fix "Ask your parent for help" in Fortnite

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