How to Fix Netflix Not Working on Roku

Netflix has become a staple in our everyday lives, providing an abundance of TV shows and movies to watch. But what happens when it suddenly stops working on your Roku device? This can be frustrating, especially when you're in the middle of a binge-watching session. Sometimes users may encounter issues while trying to watch Netflix on Roku. Here is how to fix Netflix not working on Roku.

How to Fix Netflix Not Working on Roku

Netflix is one of the most popular streaming services in the world. It offers an extensive library of TV shows, movies, documentaries, and more. Roku, on the other hand, is a popular streaming device that allows you to access a wide range of streaming services, including Netflix.

Below are the likely reasons why Netflix is not working on Roku.

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Possible Reasons Why Netflix is Not Working on Roku

  1. Roku Software Update

Sometimes Roku devices can experience issues with software updates, and this can cause problems with the Netflix app. When Roku releases a new software update, it can affect the Netflix app and cause it to malfunction. In such cases, you may need to update your Roku software to fix the problem.

To check if there's a software update available for your Roku device, go to Settings > System > System Update. If there's an update available, download and install it, then try launching Netflix again.

  1. Poor Internet Connection

If your internet connection is slow or unstable, Netflix may not work correctly on your Roku device. You need to ensure that your internet speed is fast enough to stream Netflix without interruption. Check your internet connection speed by visiting a speed test website such as Speedtest.net. Your internet speed should be at least 3 Mbps to stream Netflix in SD quality and 5 Mbps for HD quality.

If your internet connection is slow, try restarting your modem or router. Also, ensure that your Roku device is connected to your network and that the signal strength is strong enough to maintain a stable connection.

  1. Outdated Netflix App

If you haven't updated your Netflix app in a while, it could be causing the problem. Older versions of the app may not be compatible with the latest Roku software update, causing it to malfunction.

To update your Netflix app, go to the Roku home screen, highlight the Netflix app, press the * button on your remote, and select “Check for updates.” If there's an update available, select “Update” to install it.

  1. Netflix Server Issues

Sometimes, the problem may not be on your end. Netflix servers can experience issues, causing the app to stop working on your Roku device. If this is the case, you can check Netflix's official Twitter account or website to see if there are any known issues.

  1. Roku Account Issues

If your Roku account is not set up correctly or has issues, it can cause problems with the Netflix app. To check if your account is in good standing, go to the Roku website, sign in to your account, and ensure that your payment information is up to date. Also, ensure that your Roku device is registered and linked to your account correctly.

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How to Fix Netflix Not Working on Roku

How to Fix Netflix Not Working on Roku

Check Your Internet Connection

The first thing you need to check when Netflix is not working on Roku is your internet connection. Make sure your Roku device is connected to the internet and has a stable connection. You can do this by going to “Settings” > “Network” > “Check connection.” If your Roku device is not connected to the internet, follow these steps to connect it:

  1. Connect your Roku device to your TV and turn it on.
  2. Press the “Home” button on your Roku remote.
  3. Select “Settings” from the menu on the left.
  4. Select “Network” and then “Set up connection.”
  5. Follow the on-screen instructions to connect your Roku device to your Wi-Fi network.

Restart Your Roku Device

If your Roku device is connected to the internet, but Netflix is still not working, the next step is to restart your Roku device. This will refresh the device and may resolve any software glitches that are causing the problem. To restart your Roku device, follow these steps:

  1. Press the “Home” button on your Roku remote.
  2. Select “Settings” from the menu on the left.
  3. Select “System” and then “System restart.”
  4. Select “Restart” and then wait for your Roku device to restart.

Update Your Roku Device and Netflix App

Another reason why Netflix may not be working on Roku is that your device or the Netflix app may be outdated. To update your Roku device, follow these steps:

  1. Press the “Home” button on your Roku remote.
  2. Select “Settings” from the menu on the left.
  3. Select “System” and then “System update.”
  4. Select “Check now” and wait for your Roku device to check for updates.
  5. If there is an update available, select “Download” and wait for the update to install.

To update the Netflix app, follow these steps:

  1. Press the “Home” button on your Roku remote.
  2. Navigate to the Netflix app and press the “Star” button on your remote.
  3. Select “Check for updates” and wait for the app to check for updates.
  4. If there is an update available, select “Update” and wait for the update to install.
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Check Your Netflix Account

If your Roku device and Netflix app are up to date and Netflix is still not working, the problem may be with your Netflix account. Log in to your Netflix account from a web browser and check if your account is active and in good standing. You should also ensure that you have not exceeded the number of simultaneous streams allowed by your Netflix subscription plan.

Reset Your Roku Device

If none of the above steps has resolved the issue, you may need to reset your Roku device to its factory settings. This will erase all your data and settings, so make sure you have backed up any important data before resetting your device. To reset your Roku device, follow these steps:

  1. Press the “Home” button on your Roku remote.
  2. Select “Settings” from the menu on the left.
  3. Select “System” and then “Advanced system settings.”
  4. Select “Factory reset” and then follow the on-screen instructions.

Contact Netflix Support

If none of the above solutions works, you may need to contact Netflix support for further assistance. You can reach out to them via their website, live chat, or phone. They will be able to help you troubleshoot the problem and provide a solution.

Conclusion

Netflix not working on Roku can be frustrating, but there are several troubleshooting steps you can take to fix the issue. Start by checking your internet connection, restarting your Roku device, and updating your device and Netflix app. If the problem persists, log in to your Netflix account from a web browser to ensure that your account is active and in good standing. You may also want to check if you have exceeded the number of simultaneous streams allowed by your subscription plan. If none of these steps works, you can try resetting your Roku device to its factory settings.

If you have tried all these steps and Netflix is still not working on Roku, it's a good idea to contact Roku support or Netflix customer service. They may be able to help you troubleshoot the issue further or provide a solution specific to your situation.

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