How to Fix WhatsApp Not Connecting

Contents hide

1 Why is “WhatsApp not connecting”?

2 How to Fix “WhatsApp not connecting”?

2.1 1. Wait for a while

2.2 2. Clear your app cache

2.3 3. Remove and reinstall the app

2.4 4. Update the app

2.5 5. Restart your device

2.6 6. Contact the Support Team

2.6.1 How to contact the WhatsApp Support team

3 Conclusion

4 Similar posts:

Are you experiencing issues using WhatsApp on your device? Here, we have explained how to fix WhatsApp not connecting.

WhatsApp is a free instant messaging app owned by Meta, alongside Facebook, Instagram and Messenger. It currently has over 5 billion installations on the Google Play Store.

WhatsApp lets you exchange text and multimedia messages as chats with friends. It also provides access to voice and video calling features via the internet.

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Below, we have explained why WhatsApp is not connecting and how to fix it.

Why is “WhatsApp not connecting”?

WhatsApp not connecting is due to some reasons. These include technical issues in the app, or the server is down.

Also, you may have your network connection turned off, or your device is running on the low data mode. Otherwise, you might have a cache issue, or your network has been limited.

These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.

How to Fix “WhatsApp not connecting”?

1. Wait for a while

Sometimes, the WhatsApp not connecting might be a technical error, or the server is down. In this case, you can only wait till the technical team resolve the issue.

In many cases, the WhatsApp team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.

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2. Clear your app cache

In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated cache usually prevent apps from functioning well.

You can clear the WhatsApp app cache on Android from your Settings. Go to App Management, locate and choose the WhatsApp App. Select the clear cache option, and the WhatsApp App cache is freed.

Launch your Settings app and visit the General tab to clear your iPhone's WhatsApp app cache. Under this, choose WhatsApp and then the iPhone Storage. Finally, select the delete option and reinstall the WhatsApp app.

3. Remove and reinstall the app

Removing and reinstalling the WhatsApp app can help you clear the app cache and install the updated version of the app. You can remove the app from the Google Play Store or App Store or your device settings.

Reinstalling WhatsApp also helps the app to start running afresh.

4. Update the app

If you haven't updated the WhatsApp app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.

You need to update the WhatsApp app to the most recent release to fix the WhatsApp not connecting. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.

Updating the WhatsApp app will help you fix bugs and glitches that may be introduced in the previous version if the update is aimed at bug fixes and performance improvements.

5. Restart your device

Restarting your mobile phone could be the solution you need to fix the problem. Restart your device, then start the WhatsApp app again. Now, the app should run perfectly.

6. Contact the Support Team

If none of the solutions above works, and you keep getting WhatsApp not connecting, you can request the WhatsApp Support team's help.

How to contact the WhatsApp Support team

Launch the WhatsApp app, select the menu icon from the top right corner, and choose the Help option.

Under “Help”, select “Contact us”, then type your message in the “Tell us how we can help you” form. You can also select the “include device information?” option to add technical details like your phone model and settings to the message.

You need to wait for the Support team to resolve your issue and get back to you.

Conclusion

As discussed above, the WhatsApp mobile app could not work due to various factors. Each case has its solution except when there is a technical issue, or the server is down. If that is it, you will have to wait for the team to fix it.

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Goodness

Goodness is a lover of technology. He frequently writes about tech products on the Dextrava Blog.