How to Fix Petfinder Website Not Working

Is your favourite pet adoption website, Petfinder, giving you trouble? Are you experiencing issues with the Petfinder website not working properly? Don't worry; we've got you covered! In this guide, we will walk you through the steps to fix the Petfinder website and get you back to find your furry friend in no time.

Petfinder Website

Petfinder is a popular online platform that connects potential pet owners with animal shelters and rescue organizations. It allows users to search for adoptable pets in their area and provides information about the animals available for adoption.

However, Petfinder may occasionally encounter technical issues that prevent users from accessing its features.

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Before we look into the troubleshooting steps, let's understand the common problems faced by Petfinder users. Some of the issues you can encounter include:

  1. Website not loading: Sometimes, when you try to access the Petfinder website, it may fail to load or take an unusually long time to load.
  2. Unresponsive pages: You might experience unresponsive pages or slow performance while browsing through Petfinder's pet listings or other sections of the website.
  3. Search not working: The search feature on Petfinder may not display the expected results or may show inaccurate information.

If you are facing any of these issues, don't worry! We'll help you troubleshoot and resolve them step by step.

How to Fix Petfinder Website Not Working

How to Fix Petfinder Website Not Working

Follow these steps to fix the Petfinder website when it's not working correctly:

Step 1: Check Your Internet Connection

The first thing you should do is check your internet connection. Ensure that you have a stable and reliable internet connection to access the Petfinder website. You can try opening other websites or running a speed test to verify your internet connectivity.

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Step 2: Clear Browser Cache and Cookies

Clearing your browser's cache and cookies can often resolve issues related to website loading and functionality. To clear the cache and cookies, follow these general steps:

For Google Chrome users, click on the three-dot menu in the top-right corner, go to “More tools,” and select “Clear browsing data.” Make sure to select “Cookies and other site data” and “Cached images and files” before clicking on the “Clear data” button.

If you are using Mozilla Firefox, click on the three-line menu in the top-right corner, go to “Options,” select “Privacy & Security” from the left panel, scroll down to the “Cookies and Site Data” section, and click on the “Clear Data” button.

Users of other browsers can find similar options in their browser settings under the privacy or security sections.

Step 3: Disable Browser Extensions

Sometimes, browser extensions or add-ons can interfere with the functioning of websites, including Petfinder. Try disabling any extensions you have installed and see if the website starts working correctly. Here's how to disable extensions in popular browsers:

Google Chrome: Click on the three-dot menu, go to “More tools,” and select “Extensions.” Toggle off the switch next to each extension to disable it temporarily.

Mozilla Firefox: Click on the three-line menu, go to “Add-ons,” select “Extensions” from the left panel, and click on the toggle button to disable each extension.

Microsoft Edge: Click on the three-dot menu, go to “Extensions,” and disable the extensions you want to turn off.

Step 4: Try a Different Browser

If the Petfinder website is still not working, try accessing it using a different browser. Sometimes, certain browser-specific issues can affect website functionality. Use an alternative browser like Mozilla Firefox, Google Chrome, or Microsoft Edge to see if the issue persists.

Step 5: Check Petfinder Website Status

It's possible that the Petfinder website itself is experiencing temporary technical difficulties. To check if the website is down for everyone or just you, use website status checking tools like “Down For Everyone Or Just Me” or “Is It Down Right Now?” Enter the Petfinder website's URL, and these tools will inform you about its current status.

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Step 6: Contact Petfinder Support

If none of the above steps has resolved the issue, it's time to reach out to Petfinder support for assistance. Visit the Petfinder support page or contact their customer support team via email or phone. Provide them with detailed information about the problem you are facing, any error messages received, and the steps you have already taken to troubleshoot.


Q1: Can I use a mobile device to access Petfinder?

Yes, Petfinder has a mobile-friendly website and also offers mobile apps for iOS and Android devices.

Q2: Why is the Petfinder website slow?

The website's performance may vary depending on your internet connection and server load. Clearing cache and cookies or trying a different browser can often improve website speed.

Q3: Is Petfinder free to use?

Yes, Petfinder is a free platform for users to search and browse adoptable pets. However, adoption fees may apply for individual animals.

Q4: How do I create an account on Petfinder?

Visit the Petfinder website and click on the “Sign Up” or “Create an Account” button. Follow the instructions to complete the registration process.

Q5: Can I report a bug on the Petfinder website?

Yes, if you encounter a bug or technical issue on the Petfinder website, you can report it to their support team through their contact channels. They appreciate user feedback to improve their services.


If you encounter issues with the Petfinder website not working, by following the troubleshooting steps outlined in this guide, you should be able to resolve the most common problems. By applying these techniques, you'll soon be back to browsing adorable pets and finding your perfect match on Petfinder!